Frequently Asked Questions

Here you will find the official KING Flipchart FAQ, including answers about products, orders, shipping, customs, repairs, and support.

Need help? Contact us on WhatsApp:

Buying KING Flipchart

Where can I buy the KING giant flipchart?

You can buy KING Flipchart directly from the official KING Flipchart online shop. Created and designed in Italy by 100% IDEA.

KING Flipchart is sold through the official store flipchart.it

Customers can choose between different professional sets and accessories. Product pages include availability, product details, and checkout options.

Purchases through flipchart.it are reserved exclusively for businesses, companies, organisations, public or private entities, self-employed persons and professionals purchasing in connection with their business or professional activities.

Customers must provide complete business and billing information during checkout. 100% IDEA SRL may request additional information or documentation when necessary to verify the professional nature of the purchase. For special requests, customers can contact [email protected] before placing an order.

If you speak English, you can contact Tiziana on WhatsApp at no. +39 3703049754. If you speak Spanish or Portuguese, you can contact Sandro on WhatsApp at no. +39 3289766697.

You can view the complete professional sets here: KING Flipchart Exclusive Set and KING Flipchart Academy Set.

Which KING Flipchart set should I choose?

Choose the KING Flipchart set according to how often you present, travel, and need accessories ready for professional use.

The KING Flipchart Academy Set is suitable for professionals who need the board and paper pads without having to move them. It's perfect for offices, law firms, and recording studios.

The KING Flipchart Exclusive Set is the most complete solution for professionals who also need transport cases and accessories.

Refill paper pads can be ordered separately when needed. Markers and the KING Edition Kit can be added for live writing and paper handling. For frequent travel between venues, the transport cases are strongly recommended.

Where are KING Flipchart products made?

KING Flipchart is designed, produced and prepared for shipments in Italy, with production based on durable industrial construction.

The operational headquarters is located in Campo Ligure, a small town near Genoa, Italy.

KING Flipchart follows an Italian design and manufacturing philosophy. The board is built around a strong metal structure, not fragile plastic joints. Main components are designed for durability, repairability, and long-term professional use. Each shipment is personally inspected before dispatch.

Product Design & Use

What makes KING Flipchart different from a standard office flipchart?

KING Flipchart is a giant, foldable, double-wide flipchart designed for professional presentations, not only for ordinary office use. It is built for trainers, public speakers, consultants, trial lawyers, coaches, and business professionals.

Its double-wide writing surface creates a landscape format, closer to the visual impact of a slide. The large panel allows the speaker to build diagrams, frameworks, timelines, and arguments in real time, without having to constantly flip the sheet. Unlike a standard narrow flipchart, KING gives the audience more space to see, read, and follow the speaker’s reasoning.

It is foldable and portable, but visually stronger and more authoritative than a conventional office flipchart. When closed, KING becomes a compact rectangular case measuring only 96 × 59 × 6 cm / 37.8 × 23.2 × 2.4 in. Legs, marker tray, and paper-holder bar fold inside the structure, making the board easy to store when not in use.

You can view the complete professional sets here: KING Flipchart Exclusive Set and KING Flipchart Academy Set.

Why does KING Flipchart use a landscape writing format?

The landscape format gives speakers a wider visual field, similar to a slide, while preserving the impact of live handwriting. Standard flipcharts are vertical and narrow. KING Flipchart provides a double-wide panel for large diagrams, frameworks, and visual explanations.

The audience can follow the speaker’s thinking as it develops in real time. The horizontal format works well for legal timelines, sales presentations, coaching models, training maps, and strategic frameworks. In videos, the wide format creates a more balanced and professional composition. For speakers, the landscape format makes complex ideas easier to organize visually in front of a live audience.

You can use the dedicated KING Refill Paper Pads to cover the full landscape writing surface.

Why is KING Flipchart built without plastic structural joints?

KING Flipchart avoids fragile plastic structural joints because professional equipment must withstand repeated setup, transport, and use. The board is built from 2 mm aluminum sheet metal.

Each part is laser-cut and individually bent by an operator using CNC press brakes. The components are powder-coated with an abrasion-resistant finish. KING avoids load-bearing plastic joints in the areas that matter most.

This construction improves durability during repeated setup, transport, and daily professional use. The design follows a simple principle: fewer fragile parts, longer product life. Each main component is designed to be repairable or replaceable with basic tools.

Is KING Flipchart easy to set up?

Yes. KING Flipchart can be opened and prepared for use in under two minutes, without special tools or complex assembly. The legs, marker tray, and paper-holder bar are integrated into the structure, so there are no bulky external parts to assemble.

For a practical demonstration, you can view the detailed step-by-step setup guide here: KING Flipchart Setup Instructions.

Is KING Flipchart easy to transport?

Yes. KING Flipchart is foldable and portable, designed for professionals who need to move it between offices, hotels, events, and training venues. When closed, the board measures only 96 × 59 × 6 cm / 37.8 × 23.2 × 2.4 in. The legs, marker tray, and paper-holder bar fold inside the structure. The compact shape makes it easier to store and load into a car.

Dedicated technical carrying bags help keep the board, paper pads, and accessories organized. For frequent travel by car, the transport bags are strongly recommended. You can view the dedicated Set of Cases for KING Flipchart and Paper Pads.

For courier shipping or checked air travel, we recommend keeping and using the original box and packaging materials. If you don't have the original packaging anymore: You must source a heavy-duty box and properly protect the corners and surfaces with shock-absorbing material before shipping or flying.

How do I clean KING Flipchart?

KING Flipchart should be cleaned with a soft cloth and mild products, avoiding abrasive cleaners or aggressive chemicals.

Use a soft, clean cloth for regular cleaning. Avoid abrasive sponges or rough materials. Do not use aggressive solvents or harsh chemical cleaners. Clean the painted metal surfaces gently to preserve the finish. Paper dust, fingerprints, and light marks can usually be removed with careful wiping. Always test any cleaning product on a small hidden area first.

Accessories, Paper Pads & Markers

What are the KING Flipchart transport bags used for?

KING transport bags are custom-made technical carrying bags designed to move the folded board, paper pads, and accessories safely and professionally. They are custom-made for KING Flipchart and its dedicated paper pads, crafted from high-performance 404 technical nylon fabric. The material is selected for durability, resistance, and a professional look.

They help keep the board, paper pads, and accessories together during transport. They are useful for trainers, speakers, and professionals who travel by car between events. They make handling easier inside hotels, training centers, offices, and conference venues.

Please note: They are technical soft carrying bags, not padded shipping cases. They do not replace the original protective packaging for courier shipping or checked air travel. You can view the dedicated Set of Cases for KING Flipchart and Paper Pads.

Do the bags included in the Exclusive Set protect the board?

The KING bags help carry and organize the board, paper pads, and accessories, but they are not padded shipping cases. The bags are made from durable 404 technical nylon fabric and are designed for professional handling and transport by car. They help keep the folded board and paper pads organized, protecting against ordinary handling friction during local movement.

They are not rigid cases and are not designed as courier-shipping protection. They are not a substitute for the original packaging when the board must be shipped or checked as luggage. For maximum protection during courier transport, keep and reuse the original packaging.

What are KING Refill Paper Pads?

KING Refill Paper Pads are oversized paper blocks designed specifically for the large 114 × 88 cm / 45 × 34.65 in KING Flipchart writing surface. Each set includes 4 giant paper pads, with 22 sheets per pad (giving you 88 oversized sheets in total). The large format allows speakers to use the full landscape surface of the board.

They are ideal for training, coaching, workshops, legal presentations, live teaching, and visual frameworks. You can order the dedicated 4 Refill Paper Pads for the huge KING Flipchart.

For a complete tutorial on how to correctly prepare and manage these pads, check our dedicated page: How to Handle KING Flipchart Paper Pads Video Guide.

What are KING Magnum Markers?

KING Magnum Markers are large-format flipchart markers designed to create clear, visible writing on oversized paper pads. They produce a stronger visual line than standard office markers, making them incredibly useful in large rooms, training sessions, live events, and video recording.

The larger chisel tip improves readability from a distance. They are suitable for titles, arrows, diagrams, frameworks, and key concepts. Please note: They are designed for paper flipcharts, not for erasable whiteboards. You can choose between 4 Magnum Size Markers Black, Red, Green, Blue or 4 Magnum Size Markers: 2 Black and 2 Red.

What is included in the KING Edition Kit?

The KING Edition Kit includes a pouch, 4 Magnum Size Markers (colors: black, red, green, and blue), and the Easy Cutter for cutting paper sheets cleanly. The Easy Cutter is specifically designed to cut sheets from the paper pad without damaging the sheets below.

The pouch keeps markers and cutter organized and ready to use. It is a practical accessory kit for trainers, coaches, speakers, and professionals using KING Flipchart regularly. You can view the KIT "KING EDITION" with 4 Giant Markers and the Easy Cutter.

Orders, Payments & Invoices

Which payment methods do you accept?

KING Flipchart accepts payment by credit card, PayPal, Stripe, and wire transfer, depending on the option selected at checkout. Prices in the shop are shown in euros.

Payment Method Details
Credit Card Processed securely through PayPal or Stripe interfaces.
PayPal Allows standard secure login payments or guest card processing.
Stripe Provides a seamless direct checkout for secure credit and debit cards.
Wire Transfer Highly recommended for European buyers. Processing from outside Europe can incur high banking fees.
Can I pay by credit card?

Yes. You can pay by credit card using the available secure card payment options at checkout. Credit card payments may be processed through PayPal or Stripe systems. With PayPal, you may be able to pay by card even without a PayPal account by selecting the guest option, if available in your country.

Card details are processed entirely by the secure payment providers, not directly by KING Flipchart. Availability of specific options depends on country, card type, and local provider rules.

Can I pay by PayPal?

Yes. You can pay by PayPal if the PayPal option is selected at checkout. You can log in securely with your standard account. PayPal processes the transaction through its own encryption systems, and KING Flipchart never receives your PayPal login details or full card information.

Can I pay by Stripe?

Yes. Stripe is available at checkout for direct, secure credit and debit card payments. Stripe processes details instantly during checkout. KING Flipchart does not store full card details. If a payment fails, customers can try another method or contact their bank. The KING Flipchart team remains available to help if issues persist.

Can I pay by wire transfer?

Yes. Wire transfer is available for customers who prefer bank transfers. Select wire transfer during checkout. Please note that the order will be processed after the actual payment is received. Delivery timelines start from the receipt of payment confirmation, not from the date the order is placed.

Will I receive a business invoice for my order?

Yes. All purchases made through flipchart.it are business-to-business transactions, and 100% IDEA SRL issues an invoice using the legal and billing information entered during checkout.

  • Italian customers: Must provide the information required for electronic invoicing, including their VAT number and SDI recipient code or certified email address (PEC), where applicable.
  • European Union business customers: Must provide a valid VAT number. The number may be verified through the VIES system when applicable.
  • Business customers outside the European Union: Must provide their complete legal name, registered address and business or tax identification details available in their country.

100% IDEA SRL may suspend or cancel an order when the information provided is missing, incomplete, inaccurate or insufficient to confirm the professional nature of the purchase.

If the billing information is incorrect, please contact us immediately at [email protected].

Can I change or cancel an order after purchase?

The Customer may request a change or cancellation by contacting [email protected] as soon as possible.

The request may be accepted only if the order has not yet been prepared, customised, handed over to the carrier or entered a stage of processing that can no longer be reversed.

A cancellation request does not take effect automatically. The order is cancelled only after written confirmation from 100% IDEA SRL.

Once the order has been shipped, there is no automatic right to cancel or return it. Any commercial return request may be considered by 100% IDEA SRL at its sole discretion and must be expressly authorised in writing.

Please read our Return and Refund policy for complete information.

Can I return my order if I change my mind?

Purchases made through flipchart.it are reserved exclusively for business and professional customers.

The consumer’s statutory 14-day right of withdrawal therefore does not apply to orders concluded with business customers. There is no automatic right to return a product because of a change of mind, reconsideration or an error in selecting the product.

However, 100% IDEA SRL may consider a commercial return request at its sole discretion. A return may take place only after written authorisation and according to the conditions communicated to the Customer.

Unauthorised returns will not be accepted. Unless otherwise agreed in writing, the costs and risks of returning the products are borne by the Customer.

Please read our Return and Refund policy for complete information.

Shipping, Delivery & Customs

Where does KING Flipchart ship from?

KING Flipchart ships directly from Italy, from the company’s headquarters warehouse near Genoa, using international courier services. Orders are carefully prepared and dispatched from Campo Ligure. Each shipment is personally checked before dispatch. International shipments are typically handled by DHL or equivalent express courier services, and customers receive tracking information immediately after dispatch.

Does KING Flipchart ship worldwide?

KING Flipchart ships internationally to most countries, including Italy, Europe, the United States, and many international markets, depending on destination courier availability. Shipping costs depend on destination, weight, and parcel size. Remote destinations or areas with specific local import constraints may require direct coordination before placing an order.

How much does shipping cost?

Shipping costs depend on destination, parcel size, parcel weight, and the courier service selected. Because large professional products like the KING Flipchart require specialized courier handling, final costs are calculated dynamically and shown during checkout before payment.

How quickly does KING Flipchart ship after purchase?

Available products usually ship on the next business morning after payment confirmation. Orders are normally prepared the morning after the order is placed, with courier pickup taking place around noon from the warehouse. Orders paid by wire transfer are processed only after payment is cleared. For urgent events, please contact us before ordering to confirm exact timing.

How long will my order take to arrive?

Delivery times depend on the destination country, courier service, customs clearance, and local conditions:

  • In Italy: Delivery usually takes 24/48 hours after dispatch.
  • In Europe: Delivery times vary depending on the country. You can choose between air transport or truck transport according to your needs.
  • Outside Europe: Delivery timelines depend on international routes and local customs authorities, which may perform arbitrary inspections.
Who pays import duties and customs taxes?

For orders shipped outside the European Union, import duties and local taxes are charged by the destination country. Customs duties, VAT, or local import taxes are collected directly by the courier on behalf of local authorities and are not controlled by KING Flipchart. The customer is responsible for checking local import rules before purchase.

If import duties apply, the customer may be asked to confirm by email that they accept responsibility for these charges. If the customer does not accept the applicable duties, the order may be cancelled and refunded, minus any non-refundable payment processing fees charged by PayPal, Stripe, or other payment providers. Business buyers should consult an accountant or local customs broker for accurate local estimates.

What should I do when the courier delivers my order?

When the courier delivers your order, carefully check the external packaging before signing. If the packaging is visibly damaged, sign with reservation where allowed. Take clear photos of the parcel before opening it. Keep all original packaging materials until you confirm that the product is completely correct and undamaged. If something looks wrong, contact KING immediately with photos and order details.

What should I do if there is something wrong with my order?

If there is a problem with your order, contact KING immediately with your order number, tracking information, photos, and a clear description of the issue. Take clear photos of the packaging, product, and any damaged area. Keep all original packaging until the issue is resolved. KING will review the case and provide instructions for the next steps.

After-Sales Support, Repairs & Care

Can KING Flipchart be repaired if a part is damaged?

Yes. KING Flipchart is designed for total repairability: every main component can be repaired or replaced instead of discarding the entire board. Because KING is shipped and used worldwide, it has been engineered to be easily maintainable by anyone with basic technical skills or a local handyman.

To fully support our customers, we provide direct telephone and video-call assistance. If a specific issue arises, we create and send dedicated, custom video tutorials—vertical, step-by-step mini-guides tailored exactly to the customer's immediate needs—showing precisely how to intervene and resolve the problem with simple tools. Replacement parts can be shipped directly to your location.

Frequently Asked Questions

Here you will find the official KING Flipchart FAQ, including answers about products, orders, shipping, customs, repairs, and support.

Need help? Contact us on WhatsApp:

Buying KING Flipchart

Where can I buy the KING giant flipchart?

You can buy KING Flipchart directly from the official KING Flipchart online shop. Created and designed in Italy by 100% IDEA.

KING Flipchart is sold through the official store flipchart.it

Customers can choose between different professional sets and accessories. Product pages include availability, product details, and checkout options.

Business customers must enter billing information during checkout. For special requests, customers can contact [email protected] before placing the order.

If you speak English, you can contact Tiziana on WhatsApp at no. +39 3703049754. If you speak Spanish or Portuguese, you can contact Sandro on WhatsApp at no. +39 3289766697.

You can view the complete professional sets here: KING Flipchart Exclusive Set and KING Flipchart Academy Set.

Which KING Flipchart set should I choose?

Choose the KING Flipchart set according to how often you present, travel, and need accessories ready for professional use.

The KING Flipchart Academy Set is suitable for professionals who need the board and paper pads without having to move them. It's perfect for offices, law firms, and recording studios.

The KING Flipchart Exclusive Set is the most complete solution for professionals who also need transport cases and accessories.

Refill paper pads can be ordered separately when needed. Markers and the KING Edition Kit can be added for live writing and paper handling. For frequent travel between venues, the transport cases are strongly recommended.

Where are KING Flipchart products made?

KING Flipchart is designed, produced and prepared for shipments in Italy, with production based on durable industrial construction.

The operational headquarters is located in Campo Ligure, a small town near Genoa, Italy.

KING Flipchart follows an Italian design and manufacturing philosophy. The board is built around a strong metal structure, not fragile plastic joints. Main components are designed for durability, repairability, and long-term professional use. Each shipment is personally inspected before dispatch.

Product Design & Use

What makes KING Flipchart different from a standard office flipchart?

KING Flipchart is a giant, foldable, double-wide flipchart designed for professional presentations, not only for ordinary office use. It is built for trainers, public speakers, consultants, trial lawyers, coaches, and business professionals.

Its double-wide writing surface creates a landscape format, closer to the visual impact of a slide. The large panel allows the speaker to build diagrams, frameworks, timelines, and arguments in real time, without having to constantly flip the sheet. Unlike a standard narrow flipchart, KING gives the audience more space to see, read, and follow the speaker’s reasoning.

It is foldable and portable, but visually stronger and more authoritative than a conventional office flipchart. When closed, KING becomes a compact rectangular case measuring only 96 × 59 × 6 cm / 37.8 × 23.2 × 2.4 in. Legs, marker tray, and paper-holder bar fold inside the structure, making the board easy to store when not in use.

You can view the complete professional sets here: KING Flipchart Exclusive Set and KING Flipchart Academy Set.

Why does KING Flipchart use a landscape writing format?

The landscape format gives speakers a wider visual field, similar to a slide, while preserving the impact of live handwriting. Standard flipcharts are vertical and narrow. KING Flipchart provides a double-wide panel for large diagrams, frameworks, and visual explanations.

The audience can follow the speaker’s thinking as it develops in real time. The horizontal format works well for legal timelines, sales presentations, coaching models, training maps, and strategic frameworks. In videos, the wide format creates a more balanced and professional composition. For speakers, the landscape format makes complex ideas easier to organize visually in front of a live audience.

You can use the dedicated KING Refill Paper Pads to cover the full landscape writing surface.

Why is KING Flipchart built without plastic structural joints?

KING Flipchart avoids fragile plastic structural joints because professional equipment must withstand repeated setup, transport, and use. The board is built from 2 mm aluminum sheet metal.

Each part is laser-cut and individually bent by an operator using CNC press brakes. The components are powder-coated with an abrasion-resistant finish. KING avoids load-bearing plastic joints in the areas that matter most.

This construction improves durability during repeated setup, transport, and daily professional use. The design follows a simple principle: fewer fragile parts, longer product life. Each main component is designed to be repairable or replaceable with basic tools.

Is KING Flipchart easy to set up?

Yes. KING Flipchart can be opened and prepared for use in under two minutes, without special tools or complex assembly. The legs, marker tray, and paper-holder bar are integrated into the structure, so there are no bulky external parts to assemble.

For a practical demonstration, you can view the detailed step-by-step setup guide here: KING Flipchart Setup Instructions.

Is KING Flipchart easy to transport?

Yes. KING Flipchart is foldable and portable, designed for professionals who need to move it between offices, hotels, events, and training venues. When closed, the board measures only 96 × 59 × 6 cm / 37.8 × 23.2 × 2.4 in. The legs, marker tray, and paper-holder bar fold inside the structure. The compact shape makes it easier to store and load into a car.

Dedicated technical carrying bags help keep the board, paper pads, and accessories organized. For frequent travel by car, the transport bags are strongly recommended. You can view the dedicated Set of Cases for KING Flipchart and Paper Pads.

For courier shipping or checked air travel, we recommend keeping and using the original box and packaging materials. If you don't have the original packaging anymore: You must source a heavy-duty box and properly protect the corners and surfaces with shock-absorbing material before shipping or flying.

How do I clean KING Flipchart?

KING Flipchart should be cleaned with a soft cloth and mild products, avoiding abrasive cleaners or aggressive chemicals.

Use a soft, clean cloth for regular cleaning. Avoid abrasive sponges or rough materials. Do not use aggressive solvents or harsh chemical cleaners. Clean the painted metal surfaces gently to preserve the finish. Paper dust, fingerprints, and light marks can usually be removed with careful wiping. Always test any cleaning product on a small hidden area first.

Accessories, Paper Pads & Markers

What are the KING Flipchart transport bags used for?

KING transport bags are custom-made technical carrying bags designed to move the folded board, paper pads, and accessories safely and professionally. They are custom-made for KING Flipchart and its dedicated paper pads, crafted from high-performance 404 technical nylon fabric. The material is selected for durability, resistance, and a professional look.

They help keep the board, paper pads, and accessories together during transport. They are useful for trainers, speakers, and professionals who travel by car between events. They make handling easier inside hotels, training centers, offices, and conference venues.

Please note: They are technical soft carrying bags, not padded shipping cases. They do not replace the original protective packaging for courier shipping or checked air travel. You can view the dedicated Set of Cases for KING Flipchart and Paper Pads.

Do the bags included in the Exclusive Set protect the board?

The KING bags help carry and organize the board, paper pads, and accessories, but they are not padded shipping cases. The bags are made from durable 404 technical nylon fabric and are designed for professional handling and transport by car. They help keep the folded board and paper pads organized, protecting against ordinary handling friction during local movement.

They are not rigid cases and are not designed as courier-shipping protection. They are not a substitute for the original packaging when the board must be shipped or checked as luggage. For maximum protection during courier transport, keep and reuse the original packaging.

What are KING Refill Paper Pads?

KING Refill Paper Pads are oversized paper blocks designed specifically for the large 114 × 88 cm / 45 × 34.65 in KING Flipchart writing surface. Each set includes 4 giant paper pads, with 22 sheets per pad (giving you 88 oversized sheets in total). The large format allows speakers to use the full landscape surface of the board.

They are ideal for training, coaching, workshops, legal presentations, live teaching, and visual frameworks. You can order the dedicated 4 Refill Paper Pads for the huge KING Flipchart.

For a complete tutorial on how to correctly prepare and manage these pads, check our dedicated page: How to Handle KING Flipchart Paper Pads Video Guide.

What are KING Magnum Markers?

KING Magnum Markers are large-format flipchart markers designed to create clear, visible writing on oversized paper pads. They produce a stronger visual line than standard office markers, making them incredibly useful in large rooms, training sessions, live events, and video recording.

The larger chisel tip improves readability from a distance. They are suitable for titles, arrows, diagrams, frameworks, and key concepts. Please note: They are designed for paper flipcharts, not for erasable whiteboards. You can choose between 4 Magnum Size Markers Black, Red, Green, Blue or 4 Magnum Size Markers: 2 Black and 2 Red.

What is included in the KING Edition Kit?

The KING Edition Kit includes a pouch, 4 Magnum Size Markers (colors: black, red, green, and blue), and the Easy Cutter for cutting paper sheets cleanly. The Easy Cutter is specifically designed to cut sheets from the paper pad without damaging the sheets below.

The pouch keeps markers and cutter organized and ready to use. It is a practical accessory kit for trainers, coaches, speakers, and professionals using KING Flipchart regularly. You can view the KIT "KING EDITION" with 4 Giant Markers and the Easy Cutter.

Orders, Payments & Invoices

Which payment methods do you accept?

KING Flipchart accepts payment by credit card, PayPal, Stripe, and wire transfer, depending on the option selected at checkout. Prices in the shop are shown in euros.

Payment Method Details
Credit Card Processed securely through PayPal or Stripe interfaces.
PayPal Allows standard secure login payments or guest card processing.
Stripe Provides a seamless direct checkout for secure credit and debit cards.
Wire Transfer Highly recommended for European buyers. Processing from outside Europe can incur high banking fees.
Can I pay by credit card?

Yes. You can pay by credit card using the available secure card payment options at checkout. Credit card payments may be processed through PayPal or Stripe systems. With PayPal, you may be able to pay by card even without a PayPal account by selecting the guest option, if available in your country.

Card details are processed entirely by the secure payment providers, not directly by KING Flipchart. Availability of specific options depends on country, card type, and local provider rules.

Can I pay by PayPal?

Yes. You can pay by PayPal if the PayPal option is selected at checkout. You can log in securely with your standard account. PayPal processes the transaction through its own encryption systems, and KING Flipchart never receives your PayPal login details or full card information.

Can I pay by Stripe?

Yes. Stripe is available at checkout for direct, secure credit and debit card payments. Stripe processes details instantly during checkout. KING Flipchart does not store full card details. If a payment fails, customers can try another method or contact their bank. The KING Flipchart team remains available to help if issues persist.

Can I pay by wire transfer?

Yes. Wire transfer is available for customers who prefer bank transfers. Select wire transfer during checkout. Please note that the order will be processed after the actual payment is received. Delivery timelines start from the receipt of payment confirmation, not from the date the order is placed.

Can I receive a business invoice for my order?

Yes. KING Flipchart issues professional invoices for companies, professionals, and business buyers using the fiscal data entered during checkout. All invoices are officially issued by the corporate legal entity 100% IDEA SRL.

  • Italian companies: Must provide the required electronic invoicing data (SDI/Spid).
  • European business customers: Should enter their VAT number, which will be verified via the VIES system.
  • International business customers: Receive their legal invoice directly via email.

If billing information is incomplete or incorrect, customers should contact KING immediately after placing the order.

Can I change or cancel an order after purchase?

Order changes or cancellations are possible only if the shipment has not yet been handed over to the courier. Because KING Flipchart orders are prepared quickly, customers should contact the company immediately after purchase via email or phone for urgent requests. Once the package is with the courier, manual adjustments or routing corrections are no longer possible.

Shipping, Delivery & Customs

Where does KING Flipchart ship from?

KING Flipchart ships directly from Italy, from the company’s headquarters warehouse near Genoa, using international courier services. Orders are carefully prepared and dispatched from Campo Ligure. Each shipment is personally checked before dispatch. International shipments are typically handled by DHL or equivalent express courier services, and customers receive tracking information immediately after dispatch.

Does KING Flipchart ship worldwide?

KING Flipchart ships internationally to most countries, including Italy, Europe, the United States, and many international markets, depending on destination courier availability. Shipping costs depend on destination, weight, and parcel size. Remote destinations or areas with specific local import constraints may require direct coordination before placing an order.

How much does shipping cost?

Shipping costs depend on destination, parcel size, parcel weight, and the courier service selected. Because large professional products like the KING Flipchart require specialized courier handling, final costs are calculated dynamically and shown during checkout before payment.

How quickly does KING Flipchart ship after purchase?

Available products usually ship on the next business morning after payment confirmation. Orders are normally prepared the morning after the order is placed, with courier pickup taking place around noon from the warehouse. Orders paid by wire transfer are processed only after payment is cleared. For urgent events, please contact us before ordering to confirm exact timing.

How long will my order take to arrive?

Delivery times depend on the destination country, courier service, customs clearance, and local conditions:

  • In Italy: Delivery usually takes 24/48 hours after dispatch.
  • In Europe: Delivery times vary depending on the country. You can choose between air transport or truck transport according to your needs.
  • Outside Europe: Delivery timelines depend on international routes and local customs authorities, which may perform arbitrary inspections.
Who pays import duties and customs taxes?

For orders shipped outside the European Union, import duties and local taxes are charged by the destination country. Customs duties, VAT, or local import taxes are collected directly by the courier on behalf of local authorities and are not controlled by KING Flipchart. The customer is responsible for checking local import rules before purchase.

If import duties apply, the customer may be asked to confirm by email that they accept responsibility for these charges. If the customer does not accept the applicable duties, the order may be cancelled and refunded, minus any non-refundable payment processing fees charged by PayPal, Stripe, or other payment providers. Business buyers should consult an accountant or local customs broker for accurate local estimates.

What should I do when the courier delivers my order?

When the courier delivers your order, carefully check the external packaging before signing. If the packaging is visibly damaged, sign with reservation where allowed. Take clear photos of the parcel before opening it. Keep all original packaging materials until you confirm that the product is completely correct and undamaged. If something looks wrong, contact KING immediately with photos and order details.

What should I do if there is something wrong with my order?

If there is a problem with your order, contact KING immediately with your order number, tracking information, photos, and a clear description of the issue. Take clear photos of the packaging, product, and any damaged area. Keep all original packaging until the issue is resolved. KING will review the case and provide instructions for the next steps.

After-Sales Support, Repairs & Care

Can KING Flipchart be repaired if a part is damaged?

Yes. KING Flipchart is designed for total repairability: every main component can be repaired or replaced instead of discarding the entire board. Because KING is shipped and used worldwide, it has been engineered to be easily maintainable by anyone with basic technical skills or a local handyman.

To fully support our customers, we provide direct telephone and video-call assistance. If a specific issue arises, we create and send dedicated, custom video tutorials—vertical, step-by-step mini-guides tailored exactly to the customer's immediate needs—showing precisely how to intervene and resolve the problem with simple tools. Replacement parts can be shipped directly to your location.