Shipping, Delivery and Order Management

Seller and company details

Products purchased through flipchart.it are sold directly by:

Sales reserved for businesses and professionals

Orders placed through flipchart.it are accepted exclusively when the purchase is primarily connected with the Customer’s business, commercial, craft, institutional or professional activity.

Orders placed by individuals for purposes unrelated, or not primarily related, to any business or professional activity they may carry out are not accepted.

By submitting the order and accepting the applicable terms and conditions, the Customer declares:

• that the purchase is being made in connection with their business or professional activity;
• that they are not acting as a consumer;
• that they have the legal capacity and any necessary authority to enter into the contract;
• that the business, tax, billing and delivery information provided is complete, accurate and truthful;
• that they have read the conditions applicable to the order, the Privacy Policy and the information concerning returns and cancellations.

100% IDEA SRL may request additional information or documentation to verify the business nature of the purchase. If the information supplied is missing, inaccurate, incomplete or inconsistent, the order may be suspended or cancelled.

The contractual relationship is governed by Italian law, by the provisions of the Italian Civil Code applicable to sales between business customers and by the legislation governing electronic commerce. The provisions of the Italian Consumer Code reserved for consumers do not apply to orders concluded with business customers.

Any changes to this information will take effect from the date of publication and will apply only to orders placed after that date.

Orders

The Customer must complete every required part of the order form and carefully check the information entered before submitting the order.

After the order has been submitted, 100% IDEA SRL sends an order summary to the e-mail address provided by the Customer. The summary includes, among other information, the products ordered, quantities, prices, payment method, billing address, delivery address and shipping costs.

The order is subject to verification of:

• successful payment;
• the completeness and accuracy of the business and tax information;
• product availability;
• the possibility of delivering to the address provided;
• the absence of obvious errors in the published prices or information.

100% IDEA SRL may suspend the processing of the order and contact the Customer when clarification, additional information or a correction to the order is required.

If an order that has already been paid is cancelled by 100% IDEA SRL, the amounts received will be refunded without undue delay using, where possible, the same payment method used by the Customer, unless otherwise agreed.

Availability and separate deliveries

When an order includes products with different preparation times, 100% IDEA SRL may propose or arrange separate deliveries and will inform the Customer accordingly. Unless otherwise agreed, splitting the delivery will not result in additional shipping charges for the Customer.

If one or more products become unavailable after the order has been placed, 100% IDEA SRL will inform the Customer and may propose an alternative solution, a partial delivery, a new availability date or a refund of the amounts paid for the unavailable products.

Request to cancel an order

The Customer may request the cancellation of an order by contacting [email protected] as soon as possible.

The request may be accepted provided that the order has not yet been prepared, customised, handed over to the carrier or entered a stage of processing that can no longer be reversed.

A cancellation request does not take effect automatically. The cancellation becomes effective only after written confirmation from 100% IDEA SRL.

If non-recoverable costs have already been incurred, they will be stated in the cancellation confirmation and may be deducted from any refund.

Once an order has been shipped, there is no automatic right to cancel or return it. For complete information, please read our Return and Refund policy for Business Customers.

Prices, VAT and other charges

Prices published on the website are expressed in euros and include ordinary packaging. Unless otherwise stated, VAT and shipping costs are excluded.

The applicable VAT treatment is determined according to the relevant legislation, the country of destination and the Customer’s tax status. The total amount applicable to the order is displayed before the order is submitted and is shown in the relevant tax documents.

100% IDEA SRL may change the prices of products that have not yet been ordered at any time. Orders already accepted are charged at the price displayed at the time of purchase, except in the case of an obvious error.

Any charges applied by the Customer’s bank, card issuer, payment provider or currency conversion service remain the Customer’s responsibility.

Payments

The payment methods available are those displayed during checkout and may include credit or debit card, PayPal, Stripe, bank transfer or other services made available by 100% IDEA SRL.

Orders are processed after payment has been successfully completed. For payments by bank transfer, order processing begins after the funds have been credited to the account, unless otherwise agreed in writing.

Complete payment-card details are processed directly by the relevant payment service providers through their security systems and are not stored by 100% IDEA SRL.

When a refund is due, it is issued, where possible, using the same payment method used for the order. The time required for the amount to appear in the Customer’s account may depend on the payment provider or the Customer’s bank.

For further information, please read our Secure Payment page.

Customs duties, import taxes and customs clearance

Shipments sent outside the European Union may be subject to customs duties, import taxes, local taxes, customs-clearance charges and other fees imposed by the authorities or operators in the country of destination.

The conditions applicable to each shipment are stated during checkout, in the order confirmation or in the shipping documentation.

Unless it is expressly stated that these charges are included in the price or billed by 100% IDEA SRL, customs duties, taxes and import charges are payable by the Customer or the recipient.

The Customer must promptly provide any information or documentation requested by the carrier or customs authorities and cooperate with the customs-clearance process.

Documented costs resulting from refusal of delivery, failure to cooperate with customs clearance, the recipient being unavailable, storage, return or destruction of the goods may be charged to the Customer.

Order preparation, shipping and delivery times

For products available in stock, unless otherwise stated on the product page, in the order confirmation or in a communication sent to the Customer, orders are normally prepared and handed over to the carrier within a maximum of 3 working days after payment and order confirmation.

After the goods have been handed over to the carrier, average delivery times are:

Destination	Estimated average delivery time
Italy	1–2 working days
Europe	2–5 working days
Countries outside the EU, including the United States	4–6 working days

These times are estimates for destinations that are normally accessible and run from the date on which the goods are handed over to the carrier. They do not include any time required for customs clearance.

Delivery may take longer in the event of:

• remote locations, islands or areas served through local carriers;
• public holidays, peak periods or service interruptions;
• customs inspections or requests for documentation;
• exceptional events, strikes, adverse weather conditions or other circumstances beyond reasonable control;
• products that are unavailable, in production or require special preparation.

Unless expressly accepted in writing by 100% IDEA SRL, stated delivery dates do not constitute essential contractual deadlines.

Shipping costs, tracking and delivery method

Shipping costs are calculated according to the products ordered, weight, number of packages and destination and are displayed before the order is submitted.

Tracking information is sent by e-mail when made available by the carrier.

Unless a different service has been expressly purchased or agreed, standard delivery is made at curbside or at the nearest point accessible to the carrier’s vehicle. Porterage, delivery to an upper floor, unpacking, assembly and positioning of the product are not included.

The Customer must ensure that the delivery address is correct, accessible and attended and must provide a working telephone number and e-mail address.

Documented storage, redelivery or return costs caused by an incorrect address, an absent recipient, unjustified refusal of delivery or failure by the Customer to cooperate may be charged to the Customer.

Inspection of the goods and transport damage

At the time of delivery, before signing the carrier’s delivery document, the Customer must check:

• that the number of packages corresponds to the number stated in the shipping documents;
• that the external packaging is intact, dry and free from openings, crushing, impacts or other visible irregularities;
• that no package is missing or visibly damaged.

If visible damage or irregularities are found, the Customer must accept the delivery subject to a specific written reservation on the carrier’s delivery document, clearly describing the issue, for example: “package crushed on the right-hand side”, “packaging open”, “package wet” or “one package missing”. A generic statement such as “subject to inspection” may not be sufficient.

The Customer must also:

• photograph the packages, shipping label, external and internal packaging and the product;
• retain all packaging and materials received;
• report the issue without delay to [email protected], quoting the order number.

The absence of a specific written reservation may make it more difficult to establish and process a claim relating to visible damage, but it does not automatically prevent the assessment of damage that could not reasonably be identified at the time of delivery.

Transport damage that was not visible at the time of delivery must be reported as soon as it is discovered and, in any event, within 8 days of receipt of the goods.

For more detailed instructions, please read our Handle the Delivery page.

Complaints and missing, defective or non-conforming products

Any issue must be reported in writing to [email protected] without delay.

The notification must include:

• the order number;
• a detailed description of the issue;
• the code or description of the product concerned;
• photographs and, where useful, video of the product and packaging;
• a photograph of the shipping label;
• any documentation or written reservation issued to the carrier.

Product defects must be reported within 8 days of discovery, unless a different period is provided by the applicable law or contract.

Before receiving instructions from 100% IDEA SRL, the Customer must not dispose of the packaging or modify, repair, dismantle or return the product, except for urgent action necessary to prevent further damage.

100% IDEA SRL will review the notification and communicate the verification procedure and the solution applicable under the contract and the law.

Commercial returns

Purchases made through flipchart.it are reserved for business customers and do not include an automatic 14-day right to return products because of a change of mind.

Any commercial return must be requested by the Customer in advance and authorised in writing by 100% IDEA SRL. The applicable conditions, return address, costs and refund criteria will be stated in the return authorisation.

Unauthorised returns and cash-on-delivery shipments will not be accepted.

Unless otherwise agreed in writing, the costs and risks of returning the products are borne by the Customer.

The complete conditions are available in our Return and Refund policy for Business Customers.

Warranty applicable to business customers

Sales concluded with business customers are subject to the warranty against defects in the goods provided for by Articles 1490 and following of the Italian Civil Code, within the limits and subject to the conditions established by the applicable law and contract.

Unless a different period is provided by the applicable law or contract, the Customer must report a defect within 8 days of discovery. Warranty claims are subject to a limitation period of one year from delivery.

The warranty does not cover issues caused by normal wear and tear, improper use, neglect, impact, unauthorised modifications, incorrect assembly, use of incompatible components or failure to follow the instructions.

100% IDEA SRL will assess the notification and communicate the action or remedy applicable according to the nature of the issue, the contract and the law.

Product images and characteristics

The essential characteristics of the products are stated on the relevant product pages.

Photographs are for illustrative purposes. Colours and finishes displayed on screen may appear slightly different from the actual product because of screen and browser settings, photographic lighting or normal manufacturing tolerances.

Any purely visual or colour differences that do not affect the product’s essential characteristics or use will be assessed taking these circumstances into account.

Assembly and use of the products

The Customer must assemble, use, transport and store the products in accordance with the instructions provided and their intended purpose.

100% IDEA SRL is not liable for damage resulting from improper use, incorrect assembly, neglect, unauthorised modifications, use in unsuitable environments or failure to follow the instructions, except where liability cannot be excluded by law.

For practical information, please read the KING Flipchart FAQ or contact [email protected].

Contact details

100% IDEA SRL
Orders, shipping and support: [email protected]
Management e-mail: [email protected]
Certified e-mail address (PEC): [email protected]
Telephone: +39 370 304 9754 – +39 328 976 6697

Last updated: 3 August 2026.