{"id":856,"date":"2023-01-05T08:53:12","date_gmt":"2023-01-05T07:53:12","guid":{"rendered":"https:\/\/www.flipchart.it\/?page_id=856"},"modified":"2026-06-07T06:55:32","modified_gmt":"2026-06-07T04:55:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.flipchart.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h1 class=\"w-text us_custom_eb849559\"><span class=\"w-text-h\"><span class=\"w-text-value\">FAQ<\/span><\/span><\/h1><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h3 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">About KING products<\/span><\/span><\/h3><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"mc3f\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-mc3f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Where can I buy the KING giant board?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-mc3f\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>KING is available exclusively on our website, flipchart.it<br \/>\nWe don&#8217;t have any retail or reseller partnerships.<br \/>\nKING is a product of our own creation and we deal directly with customers.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"md5e\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-md5e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Where are your products made?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-md5e\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our products and components are made in Italy, in Campo Ligure near Genoa.<br \/>\nAll our manufacturing partners are located nearby our HQ because we keep our eyes on all steps of the productions.<br \/>\nAll works are quality controlled to the highest standards achievable<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ee2d\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ee2d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Where is my order shipped from?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ee2d\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>All orders are dispatched with DHL from our HQ in Campo Ligure, near to Genoa in Italy.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"aef7\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-aef7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Where do you ship?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-aef7\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We ship worldwide with very few exceptions. Please contact us for any questions.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"hfb8\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-hfb8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Do I have to pay import duties on my order?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-hfb8\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>International orders outside of Europe are subject to the import duties and taxes in accordance with the laws of the receiving Country.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"z06e\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-z06e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">When will my order ship?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-z06e\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>KING product orders usually ship within one business day after the order is placed.<br \/>\nOnce your order ships, you will receive a shipping confirmation email with a tracking number.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c162\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c162\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Can I cancel my order or make any changes to it?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c162\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you have decided to make changes to your order or cancel your order, please contact us immediately after ordering.<br \/>\nYou can write an email to order@flipchart.it or directly phone to +39-3703049754<br \/>\nWe usually ship straight away as soon as we get the order.<br \/>\nOnce we forward your order to the carrier, cancellations or changes are no longer possible.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"p23b\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-p23b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">How long will my order take to arrive?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-p23b\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Once your order is placed it should take 1 business days to ship and another 4 to 6 days for your order to arrive.<br \/>\nSeasonal and weather condition factors can affect these estimates, but in this case we&#8217;ll promptly inform you.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"u305\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-u305\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">How do I clean KING?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-u305\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The KING board is powder-coated and can be cleaned using a non-abrasive cloth (e.g. a microfibre cloth).<br \/>\nAny surface or glass cleaner will do.<br \/>\nYou may use denatured alcohol in the case of persistent stains (e.g. marker ink).<br \/>\nDO NOT use solvents or thinners such as acetone, nitro and turpentine as they can damage the surface.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"z3c5\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-z3c5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Do the bags included in the Exclusive Set protect the board?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-z3c5\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The bags are not padded and serve only to carry the KING and the paper blocks.<br \/>\nWith the bags it will be easy to load the board and paper into the car on the way to your location.<br \/>\nThey are not suitable if you have to entrust KING to a courier or as air luggage.<br \/>\nWe recommend keeping the packaging with which we supply you with KING: you can reuse it several times and the board will be protected.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e477\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e477\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Is this easily transportable? For example, if I want to pack it in my car and bring it to various locations how easy is that?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e477\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Thanks to the bags, the transport of KING and the pads in your is comfortable and easy.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w560\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w560\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">How simple is KING to setup?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w560\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>It&#8217;s effortlessly and fast.<br \/>\nNo assembly or utensil is needed.<br \/>\nKING is already ready to use: it installs in minutes: the only operations needed are the folding and the collapsing.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h63a\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h63a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Are replacement parts available?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h63a\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Positively yes!<br \/>\nEvery part of the flipchart can be easily replaced by simply using a 7 mm wrench or an allen wrench.<br \/>\nAnyone, with a minimum of manual skills can intervene.<br \/>\nIf a part should be damaged, just inform us and we will handle the repair\/replacement.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x709\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x709\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">How much does shipping cost?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x709\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In Italy we supply the Academy and Exclusive Sets and the complimentary Paper Set with no charge for the transport.<br \/>\nThe shipping cost abroad Italy will vary depending on the products, the number of items, and the shipping method you select at checkout.<br \/>\nYou should be able to fill your shopping cart with the items you&#8217;d like and then review the amount before you complete the transaction.<br \/>\nShipping prices are calculated to be as close as possible to the amount we pay the shipping service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r7ca\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r7ca\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Do you issue an invoice?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r7ca\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Of course!<br \/>\nFor B2B sales in Italy, you will have to fill in the form indicating the SDI code of your company.<br \/>\nWe will issue the Italian electronic invoice, which you will find in your tax drawer.<br \/>\nFor B2B sales out of Italy, the invoice will be sent via email.<br \/>\nOur invoices are headed 100% IDEA SRL<br \/>\nFor B2C sales, you will need to provide us with your tax code to issue an invoice.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h3 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Accepted payments<\/span><\/span><\/h3><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For 100% IDEA orders you can pay by credit card via PAYPAL or STRIPE or by WIRE TRANSFER.<\/p>\n<p><strong>The prices in our shop are in euros.<\/strong><\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"c2bc\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c2bc\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Paypal<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c2bc\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To pay by credit card, you have to choose &#8216;PayPal&#8217; as the payment option, and then, on the PayPal screen, click on &#8216;Don&#8217;t have a PayPal account?&#8217;.<br \/>\nIn fact, thanks to PayPal you can pay with your credit card even if you are not registered with PayPal!<br \/>\nWe chose to use this platform also for credit card payments because it is the safest in the world (in fact, with PayPal your data will not be transferred to 100% IDEA in any way).<\/p>\n<p>On the other hand, if you wish to pay with your PayPal account, simply enter your username and password on the PayPal screen (these details will also not be transferred to 100% IDEA in any way).<\/p>\n<p><a href=\"https:\/\/www.paypal.com\/it\/webapps\/mpp\/ua\/useragreement-full?locale.x=en_EN#13.%20PayPal%20Buyer%20Protection\" target=\"_blank\" rel=\"noopener\"><strong>Click to read PayPal&#8217;s Terms and Conditions\u00a0<\/strong><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l39e\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l39e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Stripe<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l39e\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Stripe is an external platform for online payments that accepts payments by debit, charge card or credit card. It is a secure and fast solution: payments are processed almost instantly.<\/p>\n<p>To learn more about Stripe, visit <a href=\"https:\/\/stripe.com\/\" target=\"_blank\" rel=\"noopener\">www.stripe.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c49b\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c49b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Wire transfer<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c49b\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you choose this solution, please email us a copy of the account as soon as you have done so.<br \/>\nWrite to flipchart@100x100idea.it<br \/>\nAfter confirmation of the credit we will process your order.<br \/>\nIf you wish to pay by bank transfer, you can find our bank details here:<\/p>\n<p>COMPANY: 100&#215;100 IDEA<br \/>\nBANK: BANCA SELLA SPA<br \/>\nAGENCY: CIRI\u00c8 (TURIN)<br \/>\nIBAN: IT64Y0326830382052244287520<br \/>\nBIC (SWIFT) SELBIT2BXXX<\/p>\n<p>For any details or clarification, please contact us at +39370 304 9754 or write to order@flipchart.it<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h3 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Delivery<\/span><\/span><\/h3><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"fee5\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-fee5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Italy<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-fee5\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In Italy we ship the day after receipt of payment.<br \/>\nThe courier takes 24\/48 hours to deliver the order, depending on the destination.<br \/>\nSo within a few days you receive the goods!<br \/>\nThe availability of the product is indicated on each product sheet, but may vary depending on the processing times of our suppliers. In fact, production times may vary slightly.<br \/>\nThe delivery time starts upon receipt of payment.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"lfd8\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-lfd8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Europe<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-lfd8\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We suggest choosing air freight.<br \/>\nWe use DHL and their service is very good, within 1 to 3 days the material is delivered to its destination.<br \/>\nShipments by truck can take 5 to 7 days.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j0ec\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j0ec\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What to do when the courier comes<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j0ec\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>When the carrier delivers the goods you must check:<\/strong><\/p>\n<p>check that the number of packages indicated on the invoice or delivery document\u00a0 correspond to the<br \/>\nnumber of the packages delivered.<br \/>\nAny disagreement \u00a0must be raised immediately to the carrier because otherwise\u00a0 the goods are considered correctly delivered.<\/p>\n<p>What to do in case of damage due to transport or suspected lack of products :<\/p>\n<ol>\n<li>Express a specific notification, or accept the delivery BUT sign the document of the carrier by writing &#8220;I accept with reservation&#8221; and indicate the reasons in detail.<\/li>\n<li>Reject the damaged goods if\u00a0you are not allowed to accept with reservation or if the damage is visible without opening the packs.<\/li>\n<li>Without any written notification, it will not be possible to claim for damages or lacks.<\/li>\n<\/ol>\n<p><strong>Remember : you have the \u00a0right to keep the carrier waiting for a few minutes in order to check the conditions of the packaging.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w1e4\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w1e4\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">There is something wrong with the order. What should I do?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w1e4\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you have any problems, you can contact us via chat, telephone or e-mail.<\/p>\n<p><strong>Contact details:<\/strong><\/p>\n<p>Tel. +39 370 304975 e +39 328 9766697<br \/>\nE-mail:\u00a0<strong>direzione@100x100idea.it<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-html\"><!--Start of Tawk.to Script-->\n<script type=\"text\/javascript\">\nvar Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();\n(function(){\nvar s1=document.createElement(\"script\"),s0=document.getElementsByTagName(\"script\")[0];\ns1.async=true;\ns1.src='https:\/\/embed.tawk.to\/560be86f60cb18b637f58441\/default';\ns1.charset='UTF-8';\ns1.setAttribute('crossorigin','*');\ns0.parentNode.insertBefore(s1,s0);\n})();\n<\/script>\n<!--End of Tawk.to Script--><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"FAQAbout KING productsWhere can I buy the KING giant board?KING is available exclusively on our website, flipchart.it We don&#8217;t have any retail or reseller partnerships. KING is a product of our own creation and we deal directly with customers. Where are your products made?Our products and components are made in Italy, in Campo Ligure near...","protected":false},"author":1,"featured_media":845,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-856","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.flipchart.it\/en\/wp-json\/wp\/v2\/pages\/856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.flipchart.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.flipchart.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.flipchart.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.flipchart.it\/en\/wp-json\/wp\/v2\/comments?post=856"}],"version-history":[{"count":16,"href":"https:\/\/www.flipchart.it\/en\/wp-json\/wp\/v2\/pages\/856\/revisions"}],"predecessor-version":[{"id":6004,"href":"https:\/\/www.flipchart.it\/en\/wp-json\/wp\/v2\/pages\/856\/revisions\/6004"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.flipchart.it\/en\/wp-json\/wp\/v2\/media\/845"}],"wp:attachment":[{"href":"https:\/\/www.flipchart.it\/en\/wp-json\/wp\/v2\/media?parent=856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}